KUDOS From Kelly

By Kelly McNamara

Jessica Colon: Few people who are familiar with our company and have joined it either as a caregiver, employee, or client and family member, know Jessica very well. In her relatively short tenure here (eighteen months) she has broadened her scope of responsibilities, helped us grow in clients and caregivers, all while raising two wonderful children.

Jessica’s formal title is Client Service Coordinator, but her responsibilities span the entire spectrum of services in meeting the needs of our clients and families. She can be seen rushing out to drive a caregiver to a last-minute case. She will patiently listen to a family member in need of assistance with a loved one who is unsure of exactly where to turn. She will then find a great solution. She routinely solves caregiver issues in her “off hours” while balancing a toddler on her hip.

Jessica is very creative in finding solutions to unique staffing situations. Balancing client/family needs with caregivers’ requirements to support their own families and balance their lives is a rare talent and she utilizes it daily. Since Jessica, like many of our caregivers, is a single parent, she understands all too well their unique needs. She regularly helps our caregivers locate community resources, training programs, child care, and other daily assistance tips. She even routinely passes on outgrown baby and children’s clothes and equipment to our staff.

The private pay home care business seems easy to many, as shown by the hundreds of companies entering the Connecticut market each year. It is, on the contrary one of the most difficult of organizations to manage, and an extraordinarily challenging one in which to succeed.

In over ten years of business, we have discovered there is no one simple path. But for us, our commitment to 24/7 support of our clients, their family members and especially our amazing caregivers are central ingredients to our success.

Thank you Jessica, for leading the way.

All caregivers mentioned in this column will receive a gift card and our sincere appreciation! Many many thanks to all of you for once again extending yourselves to ensure that we are of course Always There…!! ■